Payments & Fees

When a customer pays online, their payment is processed as a direct charge into your venue's own connected Stripe account. Fairway Flow does not receive or hold your sale proceeds.

No. Your connected Stripe account owns the customer's payment. Fairway Flow only ever receives its own agreed service fee from successful online payments — never your underlying sales revenue.

Fairway Flow charges an agreed commercial fee — a percentage of each successful online payment, set for your venue. It's taken directly from that payment and is never added on top as a separate charge to your customer.

Yes. Stripe's own payment-processing fee is separate from Fairway Flow's fee and is charged to your connected Stripe account. Stripe's current pricing should be checked directly with Stripe rather than assumed from this page.

You do, as the venue. Fairway Flow does not currently pay or reimburse your ordinary Stripe processing fees.

Successful online payments land in your own Stripe balance first. Stripe then pays out to your bank account on the payout schedule and timing that applies to your Stripe account — Fairway Flow doesn't set or control that timing.

Yes. You have your own Stripe Dashboard and control your payout settings and bank-account details there, subject to Stripe's own rules. Fairway Flow does not store your bank-account details.

A pay-at-pickup order never creates a Stripe payment, so it never generates a Fairway Flow fee either. You're responsible for collecting payment at pickup — Fairway Flow doesn't currently record or reconcile cash received.

An authorised venue owner or admin can issue a refund directly through Fairway Flow. The refund is created through Stripe against your connected account, and Fairway Flow reconciles it once Stripe confirms.

No — for a full refund, Fairway Flow's own service fee is reversed automatically, verified end-to-end on a real Fairway Flow transaction. This only covers Fairway Flow's fee: Stripe's own processing fee from the original payment is generally not returned when a payment is refunded, under Stripe's standard pricing.

Not yet through Fairway Flow's own refund tool — today's refund feature supports a full refund of the remaining payment only.

If a customer's checkout is abandoned, fails, or their card is declined, no order is created and no Fairway Flow fee is ever charged. You'll never see an unpaid order in your queue.

Because online payments are direct charges to your own connected Stripe account, a dispute or chargeback relates to that account, and you manage it directly through Stripe. Fairway Flow does not currently provide its own dispute tools — the exact financial and legal treatment of a dispute is governed by Stripe's own terms and your Stripe account arrangement.

No. Fairway Flow does not store your bank-account details anywhere in its own systems — that information is handled entirely through Stripe.

Your connected Stripe account is your own — it belongs to you, not Fairway Flow. Fairway Flow has no function that deletes or closes it, and your historical payment and refund records aren't automatically removed just because you stop using Fairway Flow.

For anything about a payment inside Fairway Flow — a missing payment, a fee question, or a refund — contact Fairway Flow first. For payout timing, bank-account changes, Stripe verification or a dispute, go to your own Stripe Dashboard or Stripe support.